Terms of Service

RealTime.Photos is a live event photo sharing platform operated by Nanjing Zhiyin Trading Co., Ltd. at realtime.photos. By creating an account or using our service, you agree to these Terms of Service. If you do not agree, do not use the platform.

Questions? Contact us at hello@realtime.photos.

RealTime.Photos is a tool that enables photographers to share event photos with guests in real time. It includes a photographer dashboard for uploading and managing photos, a guest-facing gallery, face recognition for photo filtering, and QR code access for guests.

We provide the platform as-is. We do not provide photography services, editing services, or any guarantee that the platform will meet any specific outcome for your event or business.

You must be at least 18 years old and legally able to enter into contracts to create an account. By registering, you represent that this is the case.

You are responsible for maintaining the security of your account and for all activity that occurs under it. Notify us immediately at hello@realtime.photos if you become aware of any unauthorised access.

By using RealTime.Photos to photograph and publish images of other people, you represent and warrant that:

• You have the legal right to photograph the attendees at your event under applicable law.
• You have obtained any necessary consents or permissions from the event organiser and, where required by law, from individual attendees.
• You have informed event attendees that face recognition technology is in use, as required by GDPR Article 13 and any other applicable data protection law.
• The photos you upload do not contain illegal content, do not violate any third party's intellectual property rights, and are not defamatory or harmful.
• You will not use the platform to photograph individuals without their knowledge in contexts where they would have a reasonable expectation of privacy.

You are the data controller under GDPR for the personal data of your guests. RealTime.Photos acts as your data processor. Our data processing practices are described in our Privacy Policy.

RealTime.Photos uses third-party cloud services to detect and cluster faces across photos uploaded to an event. This technology is provided solely to help guests find photos of themselves. It is not designed or warranted for identity verification, surveillance, law enforcement, or any other purpose beyond this.

No accuracy guarantees. Face recognition systems can produce incorrect results — including false matches and missed detections. We make no warranty as to the accuracy, reliability, or completeness of any face recognition result. You agree not to rely on face recognition output for any consequential decision.

Guest selfies are never stored. Images captured by guests for face matching are processed in memory and discarded immediately. They are never written to a database or permanent storage.

Photos uploaded to RealTime.Photos may be processed by the platform, including compression, format conversion, and optional automatic adjustments. These operations may result in a reduction in image quality compared to the original file.

We are not liable for any loss of quality, fidelity, colour accuracy, or resolution resulting from the processing of photos on our platform. It is your responsibility to retain original unprocessed copies of all photos you upload.

You agree not to use RealTime.Photos to:

• Upload content that is illegal, obscene, defamatory, or that infringes any third party's rights.
• Photograph or publish images of minors without verifiable parental or guardian consent.
• Use face recognition for surveillance, tracking, or any purpose unrelated to helping event guests find their own photos.
• Circumvent any access controls, rate limits, or security measures in the platform.
• Resell or sublicense access to the platform to third parties.
• Use automated means to scrape, extract, or interact with the platform in ways not intended by its design.

This clause applies to anyone who has created an authenticated account on RealTime.Photos, or accepted a collaborator invitation (i.e. redeemed a /join/[token] link). It does not apply to guest users who access a gallery solely via QR code or direct link without creating an account.

By using the platform under either of the above conditions, you grant RealTime.Photos the right to:

• Identify you as a customer and display your name and/or organisation logo in our marketing materials, website, and commercial documentation — including "Trusted by" sections, pitch decks, and commercial dossiers.
• Use anonymised, aggregated statistics derived from platform usage (for example: total photos processed, total events hosted, total faces identified) for marketing and promotional purposes. Aggregate statistics do not identify any individual user, organisation, or event.

Opt-out. You may withdraw consent for name and logo use at any time by emailing hello@realtime.photos. Withdrawal applies going forward and does not affect any prior use. The right to use anonymised aggregate statistics is not affected by such withdrawal.

Case studies. This clause does not cover case studies, quotes, or endorsements. Use of your name or organisation in a case study or testimonial context requires your separate, explicit written consent and will never be implied from acceptance of these Terms.

RealTime.Photos is priced per event, based on the number of photos published to the guest gallery. Pricing details are shown at the time of purchase. All prices are inclusive of applicable taxes where required by law.

Payment is processed by Dodo Payments, our merchant of record, who handles billing, VAT collection, and payment security. By purchasing, you also agree to Dodo Payments' terms of service.

Refunds. If you have purchased a tier and have not yet uploaded any photos to the event, you may request a full refund within 7 days of purchase by contacting us at hello@realtime.photos. Once photos have been uploaded and face recognition processing has begun, no refund is available as costs have been incurred on your behalf.

Upgrades. You may upgrade your event to a higher tier at any time. You will be charged the difference between your current tier and the new tier. The new photo limit applies immediately.

All event data — including uploaded photos, face recognition data, and associated records — is automatically and permanently deleted on a schedule tied to photo activity, not the event creation date. The exact schedule depends on your tier and is shown in your event settings.

We are not responsible for any loss resulting from automatic deletion. It is your responsibility to ensure guests have downloaded any photos they wish to keep before the scheduled deletion date.

To the fullest extent permitted by applicable law, RealTime.Photos and its operators are not liable for:

• Incorrect, missed, or false face recognition results.
• Any reduction in photo quality resulting from processing operations performed by the platform, including compression, format conversion, or automatic corrections.
• Any misuse of the platform by a photographer, including unlawful photography or failure to obtain required consents from event attendees.
• Data breaches or loss caused by photographer negligence, including sharing event access links with unauthorised parties.
• Loss of photos or event data due to the automatic deletion schedule described above.
• Interruptions to the service, including during live events.
• Loss of revenue, business opportunity, or reputation arising from use or inability to use the platform.

In all cases, our total liability to you for any claim arising out of or related to these Terms or your use of the platform shall not exceed the amount you paid for the specific event to which the claim relates.

You may delete your account at any time from your dashboard. Deletion triggers permanent removal of all your events, photos, face data, and account records.

We reserve the right to suspend or terminate your account, without notice, if we determine that you have violated these Terms, engaged in unlawful activity, or pose a risk to other users or the platform. No refund is issued on termination for cause.

We may update these Terms from time to time. If we make material changes, we will notify you by email or via a notice in your dashboard at least 14 days before the changes take effect. Your continued use of the platform after that date constitutes acceptance of the new Terms.

These Terms are governed by the laws of Spain and the European Union. Any disputes arising under these Terms shall be subject to the jurisdiction of the courts of Spain. If you are a consumer resident in another EU member state, you may also have rights under the mandatory consumer protection laws of your country of residence.

We are committed to full compliance with the General Data Protection Regulation (GDPR) with respect to the personal data of all users and event guests located in the European Economic Area. For GDPR-related enquiries, contact us at hello@realtime.photos.

RealTime.Photos is operated by Nanjing Zhiyin Trading Co., Ltd. For any questions about these Terms, reach us at hello@realtime.photos.